Crusoe
Senior Cloud Support Engineer
Tel Aviv - IL · On-site · Senior · Full-time · Posted Nov 5, 2025
- Experience
- At least 5 years in technical support (cloud, storage, or networking); 4+ years in a similar technical role is also stated.
- Education
- Bachelor’s degree in IT, Computer Science, or Engineering, or equivalent experience.
About the job
Provides technical support to customers using Crusoe’s GPU-powered infrastructure, resolving cloud and hardware issues while coordinating with engineering teams and improving support processes.
What you'll do
- Deliver customer support through Zendesk, participate in a 24/7 support rotation, and meet service-level and customer satisfaction targets.
- Diagnose VM, hardware, and scaling issues; triage alerts and work with SRE, Networking, and Storage teams through root cause analysis.
- Create support documentation and improve internal processes and tools.
What they ask for
- Bachelor’s degree in IT, Computer Science, or Engineering, or equivalent experience.
- At least 5 years in technical support for cloud, storage, or networking; 4+ years in a similar technical role is also stated.
- Strong CLI skills, Linux experience, and experience using Git.
- Hands-on experience with container orchestration, workload management, and observability tools; familiarity with a major cloud provider and HPC technologies; clear communication in English and Hebrew.
Nice to have
- Experience with storage technologies, storage types, or storage protocols.
- Relevant certifications, automation or scripting experience, or experience coaching teammates.
Tools
Zendesk, Linux, Git, Kubernetes, Slurm, Terraform, Grafana, AWS
AI focus
Supports customers using GPU-powered infrastructure and helps them advance AI strategies; no specific AI development duties are stated.
Model-written summary · the original posting is authoritative