Crusoe
Senior Cloud Support Engineer - Managed Inference
$145K–$170K
New York, NY - US +1 · On-site · Senior · Full-time · Posted Oct 14, 2026
- Location
- New York, NY - US
San Francisco, CA - US - Experience
- 2+ years in a customer support role; alternatively, 2+ years of equivalent technical experience may satisfy the education/experience criterion.
- Education
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or equivalent technical experience.
About the job
Provides technical support to Crusoe Cloud customers, troubleshooting infrastructure and managed inference issues and coordinating resolutions with engineering teams.
What you'll do
- Support customers through Zendesk, meeting SLAs and maintaining 95%+ CSAT; participate in a 24/7 on-call rotation.
- Diagnose VM, hardware, and scaling-test issues; triage alerts, prepare maintenance windows, and conduct node delivery testing.
- Coordinate triage and root cause analysis with SRE, Networking, and Storage teams; create training materials, knowledge-base documentation, and SOPs.
What they ask for
- Strong Linux command-line skills and proficiency with Git.
- Experience with container orchestration, workload management, and monitoring tools.
- Familiarity with public cloud platforms such as AWS, Azure, or GCP.
- Excellent communication and customer service skills, including prioritizing competing escalations.
Nice to have
- Deep understanding of specific cloud platforms and services.
- Experience with automation tools and scripting languages.
Pay
up to $145,000 - $170,000 + Bonus (compensation; base salary or total pay not specified)
Tools
Zendesk, Linux, Git, Kubernetes, Slurm, Terraform, Grafana, AWS
AI focus
Supports customers using GPU cloud infrastructure for AI/ML workloads and managed inference.
Model-written summary · the original posting is authoritative