Crusoe
Senior Cloud Support Engineer - Managed Inference
$125K–$150K
Denver, CO - US · On-site · Senior · Full-time · Posted Oct 14, 2026
- Experience
- 2+ years of equivalent technical experience as an alternative to the degree; 2+ years of customer support experience.
- Education
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or equivalent technical experience.
About the job
Provides customer-facing technical support for Crusoe Cloud’s managed inference and GPU compute services, troubleshooting issues and coordinating resolution with engineering teams.
What you'll do
- Support customers through Zendesk, meeting SLAs and maintaining 95%+ CSAT; participate in a 24/7 on-call rotation.
- Troubleshoot VM, hardware, and scaling issues; triage alerts, support maintenance, and conduct node delivery testing.
- Coordinate with SRE, Networking, and Storage teams on root cause analysis, and create support documentation and training materials.
What they ask for
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience.
- Strong Linux command-line skills and proficiency with Git.
- 2+ years of customer support experience, ideally in cloud, storage, or networking.
- Experience with container orchestration, workload management, and monitoring tools; familiarity with public cloud platforms.
Nice to have
- Deep understanding of specific cloud platforms and services.
- Experience with automation tools and scripting languages.
Pay
up to $125,000 - $150,000 USD base salary + Bonus (amount not specified); Restricted Stock Units included in all offers (value not specified)
Tools
Linux, Git, Kubernetes, Slurm, Terraform, Grafana, AWS, Azure
AI focus
Supports customers using GPU cloud infrastructure for AI/ML workloads; no specific AI development duties are stated.
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