Crusoe
Senior Cloud Support Engineer - Weekend Shift
$135K–$165K
New York, NY - US +1 · On-site · Senior · Full-time · Posted Jul 17, 2026
- Location
- New York, NY - US
Dallas, TX - US - Experience
- 5+ years in a customer support role, ideally in cloud, storage, or networking; alternatively, 4+ years of equivalent technical experience for the education requirement.
- Education
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
About the job
Provides technical customer support for Crusoe Cloud, resolving infrastructure and compute issues and leading incident response.
What you'll do
- Support customers via Zendesk, meeting SLAs and maintaining 95%+ CSAT; participate in a 24/7 on-call rotation.
- Triage and lead incident response, troubleshoot VMs, hardware failures, and scaling tests, and coordinate with SRE, Networking, and Storage teams through root cause analysis.
- Manage alerts, maintenance preparation, and node delivery testing; create training materials, knowledge-base documentation, and SOPs.
What they ask for
- Strong Linux command-line skills and proficiency with Git.
- Experience with container orchestration, workload management, and monitoring tools.
- Familiarity with public cloud platforms and understanding of HPC technologies such as Infiniband, RDMA, RoCE, and SDN.
- Excellent communication and customer service skills, including prioritizing competing escalations.
Nice to have
- Certifications listed include CKA, CKAD, CKS, KCNA, and various AWS, NVIDIA, Infiniband, and Linux Foundation certifications.
- Automation or scripting experience; cloud platform expertise; mentoring or onboarding experience; interest in sustainability.
Pay
Up to $135,000 - $165,000 USD base salary + Bonus (amount unspecified); Restricted Stock Units included in all offers.
Tools
Zendesk, Linux, Git, Kubernetes, Slurm, Terraform, Grafana, AWS
AI focus
Supports customers using GPU compute for workloads including AI/ML; no specific AI development duties are stated.
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