Senior Customer Success Manager, Managed Inference

What you'll do

• Manage customer relationships and advise on production inference deployment, optimization, and critical incidents.
• Monitor adoption, inference usage, latency, uptime, capacity, and business outcomes; conduct reviews and identify risks or growth opportunities.
• Coordinate customer needs with Product, Engineering, Customer Success, and Solutions teams; deliver customer training and advocate for roadmap priorities.

What they ask for

• 3+ years supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers.
• Experience in customer success, technical account management, or a similar technology-driven role.
• Strong technical foundation in cloud computing, AI, and ML; understanding of inference workloads, model serving, Kubernetes, containers, APIs, GPU infrastructure, and AI application deployment.
• Bachelor’s degree in Business, Engineering, or a related field.

Nice to have

• Experience managing strategic accounts running production AI workloads.
• Experience with Managed Inference, model serving platforms, LLM deployments, AI agents, or GPU-based inference environments; advanced degree preferred.

Pay

Up to $190,000 – $215,000 USD OTE (total pay)

Tools

Kubernetes, containers, APIs, GPU infrastructure, LLMs, RAG

AI focus

Customer success for production AI inference, including model deployment, inference optimization, GPU utilization, autoscaling, throughput, observability, and production readiness.