Senior Customer Success Manager, Managed Inference

What you'll do

• Advise customers on AI inference deployment and optimization, including model serving, GPU utilization, autoscaling, observability, and production readiness.
• Monitor customer adoption, performance, consumption, and business outcomes; conduct reviews and identify risks and growth opportunities.
• Coordinate with Product, Engineering, Customer Success, and Solutions teams to resolve issues, advocate for customer needs, and improve customer journeys.

What they ask for

• 3+ years supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers.
• Experience in customer success, technical account management, or a similar role in a technology-driven environment.
• Strong foundation in cloud computing, AI, and ML, including inference workloads, model serving, Kubernetes, containers, APIs, and GPU infrastructure.
• Bachelor’s degree in Business, Engineering, or a related field.

Nice to have

• Experience managing strategic accounts running production AI workloads.
• Experience with Managed Inference, model serving platforms, LLM deployments, AI agents, or GPU-based inference environments.

Pay

up to $190,000 – $215,000 USD total pay (OTE)

Tools

Kubernetes, containers, APIs, GPU infrastructure, LLMs, RAG architectures

AI focus

Customer success for production AI inference workloads, including model deployment and serving, inference optimization, AI agents, and GPU-based infrastructure.