Crusoe
Senior Incident Manager
$145K–$175K
San Francisco, CA - US · On-site · Manager · Full-time · Posted Sep 30, 2026
About the job
Leads technical incident response and customer communications, owns customer-facing root cause analyses, and improves incident processes and reporting.
What you'll do
- Coordinate high-visibility incidents and enterprise escalations through resolution, including status-page and internal communications.
- Produce customer-facing root cause analyses, track corrective actions, and maintain incident metrics and reporting.
- Develop incident processes, training, and support documentation; participate in the stated on-call rotation.
What they ask for
- Background on an enterprise customer support team or direct experience working with enterprise customers.
- Strong written communication and judgment in communicating technical incident details to customers.
- Solid grounding in incident management processes and best practices; able to track and report on data and trends.
- Working familiarity with Linux, virtualization, and Kubernetes.
Nice to have
- Experience with customers in a startup environment or in cloud infrastructure or AI-focused environments.
- Understanding of Slurm, Kubernetes, TCP/IP, or Infrastructure-as-Code (IaC); hands-on Linux, virtualization, or Kubernetes experience.
Pay
$145,000 – $175,000 USD base salary; bonus amount not stated
Tools
Linux, virtualization, Kubernetes, Slurm, TCP/IP, Infrastructure-as-Code (IaC), SDN, VAST
AI focus
The role supports incident management for AI infrastructure; it does not specify AI development work.
Model-written summary · the original posting is authoritative