Crusoe
Senior Manager, Customer Support
$205K–$250K
San Francisco, CA - US +1 · On-site · Manager · Full-time · Posted Apr 28, 2026
- Location
- San Francisco, CA - US
Bellevue, WA - US - Experience
- 6+ years in a specified technical role; 2+ years in a leadership role.
- Education
- B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field.
About the job
Leads Crusoe’s Support Engineering team, resolving complex customer issues and improving support for enterprise customers using Crusoe Cloud.
What you'll do
- Hire, lead, coach, and develop Support Engineers.
- Build scalable processes, tools, and workflows for diagnosing and resolving complex technical issues.
- Collaborate with customers and internal teams to improve service offerings, customer outcomes, and team performance.
What they ask for
- B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field.
- 6+ years of experience in a highly technical customer-facing or related role, such as Software Engineering, Technical Support Engineering, DevOps, Systems Engineering, or Solutions Architecture.
- 2+ years in a leadership role within a high-growth environment.
- Deep understanding of cloud infrastructure, including Kubernetes, GPU compute, AI/ML, and high-performance computing.
Nice to have
- Listed certifications, including CKA, CKAD, CKS, and AWS Machine Learning - Specialty.
- Experience with automation tools and scripting languages; cloud platform expertise.
Pay
up to $205,000 to $250,000 USD base salary + Bonus; Restricted Stock Units are included in all offers.
Tools
Kubernetes, GPU compute, AI/ML, high-performance computing, APIs
AI focus
Supports customers’ AI workloads and use of GPU compute, including AI/ML applications.
Model-written summary · the original posting is authoritative