Crusoe
Service Desk
Tel Aviv - IL · On-site · Full-time · Posted Oct 23, 2026
- Experience
- 6+ years of IT systems experience is listed as a bonus.
- Education
- Bachelor’s degree or equivalent experience (bonus).
About the job
Provides technical support by troubleshooting and resolving issues across Crusoe’s networks, infrastructure, SaaS applications, and IT systems.
What you'll do
- Troubleshoot technical issues and own complex cases from initial report through resolution, documenting outcomes and driving improvements.
- Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools.
- Partner with internal teams and vendors, and lead technology rollouts and system upgrades.
What they ask for
- Strong background in cloud identity management, including SSO, SAML 2.0, and MFA.
- Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
- Experience administering and troubleshooting Windows, macOS, and Linux systems; familiarity with MDR/XDR platforms.
- Proficiency with ticketing, IT documentation, and SaaS management; able to lead initiatives end to end and pass a background check.
Nice to have
- Bachelor’s degree or equivalent experience with 6+ years of IT systems experience.
- Experience in large enterprises or NOC/SOC environments.
Tools
SSO, SAML 2.0, MFA, Google MDM, Kandji, Intune, Windows, macOS
Model-written summary · the original posting is authoritative