Crusoe
Service Desk lll
$100K–$120K
Bellevue, WA - US · On-site · Full-time · Posted Sep 8, 2026
- Experience
- No minimum years specified as a requirement; 6+ years of IT systems experience is listed as a bonus.
- Education
- Bachelor’s degree or equivalent experience (bonus).
About the job
Troubleshoots and resolves IT issues across company systems, administers security and identity tools, and leads technology rollouts and upgrades to support employees and operations.
What you'll do
- Resolve technical issues involving networks, infrastructure, and SaaS applications, owning complex cases through resolution and documenting outcomes.
- Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools.
- Partner with internal teams and external vendors, and lead technology rollouts and system upgrades.
What they ask for
- Strong background in cloud identity management, including SSO, SAML 2.0, and MFA.
- Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
- Experience administering and troubleshooting Windows, macOS, and Linux systems; familiarity with MDR/XDR platforms.
- Proficiency with ticketing systems, IT documentation platforms, and SaaS management; ability to pass a background check.
Nice to have
- Bachelor’s degree or equivalent experience with 6+ years of IT systems experience.
- Experience in large enterprises with significant user bases, or previous NOC/SOC experience.
Pay
up to $100,000 – $120,000 USD base salary + Bonus (amount not specified); Restricted Stock Units included in all offers
Tools
SSO, SAML 2.0, MFA, Google MDM, Kandji, Intune, Windows, macOS
Model-written summary · the original posting is authoritative