Crusoe
Staff Customer Operations Manager
$170K–$190K
Bellevue, WA - US +1 · On-site · Staff · Full-time · Posted Oct 7, 2026
- Location
- Bellevue, WA - US
San Francisco, CA - US - Experience
- 8+ years in customer operations, Voice of Customer, CX or product strategy, or consulting.
About the job
Leads Crusoe’s customer feedback and market intelligence programs, turning customer and AI-model insights into operational improvements, product recommendations, and business cases.
What you'll do
- Build and manage systems for capturing, organizing, and routing customer feedback; deliver executive customer updates.
- Use customer, market, and competitive analysis to guide customer-experience investments, product planning, and new service launches.
- Track AI model and workload changes and assess their implications for GPU demand, offerings, and customer accounts.
What they ask for
- 8+ years in customer operations, Voice of Customer, CX or product strategy, or consulting, translating customer feedback into operational changes.
- Technical fluency in AI platforms, cloud infrastructure, or developer tooling, including ability to read technical documentation, support tickets, and release notes.
- Strong executive writing skills and ability to influence without direct authority.
- Hands-on experience prototyping and operationalizing workflows with AI tools.
Nice to have
- Experience at an AI lab, GPU cloud, hyperscaler, or inference platform.
- Background in building competitive intelligence or Voice of Customer programs; skill in translating technical insights into a business case.
Pay
up to $170,000 - $190,000 USD base salary; bonus amount not stated
Tools
AI platforms, cloud infrastructure, developer tooling, GPU
AI focus
Tracks AI models across their lifecycle and analyzes how model and workload changes affect GPU demand, Managed Inference offerings, and account risk; prototypes and operationalizes workflows with AI tools.
Model-written summary · the original posting is authoritative