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AI Deployment Manager, Scale
Remote · Remote · Manager · Full-time · Posted Sep 24, 2026
About the job
Own retention and product consumption across a portfolio of customer accounts, while building scalable programs and helping shape the company’s customer engagement model.
What you'll do
- Manage retention and consumption for about 100 named accounts, partnering with Account Executives on renewals and expansion.
- Support a shared account pool and build portfolio-wide programs such as workshops, office hours, onboarding, and campaigns.
- Use account health, usage data, and AI agents to prioritize work, advise customers, and relay feedback to Product and Engineering.
What they ask for
- Experience managing a large book of accounts in a post-sales role, with demonstrable impact on usage, revenue, or performance.
- Technical credibility with engineering teams and ability to work with business users and executives.
- Experience building playbooks, tools, or repeatable customer programs.
Nice to have
- Experience in SaaS, developer tools, AI, or a closely related space.
- Daily use of AI in your own work.
Tools
Grok Build, Grok Bot
AI focus
Help customers adopt AI products and understand how AI changes their work; use AI agents to prioritize account engagement.
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