Cursor
Support Operations Systems Lead
Remote · Remote · Full-time · Posted May 27, 2026
About the job
Owns support operations systems and workflows, triages operational issues, and leads improvements that help User Operations run reliably at scale.
What you'll do
- Manage support systems, including ticketing workflows, routing, queues, labels, escalations, and related tooling.
- Triage urgent operational issues and manage the intake, prioritization, and follow-through of systems requests.
- Lead smaller programs end to end, partnering across teams to implement, document, and measure improvements.
What they ask for
- Experience in support operations, systems operations, technical program management, or a similar cross-functional technical systems role.
- Comfort working with operational systems such as ticketing platforms, routing workflows, queue configuration, dashboards, Slack workflows, and internal tools.
- Ability to investigate system issues, read configuration or code, and partner effectively with engineers.
- Strong triage, prioritization, stakeholder communication, and end-to-end ownership skills.
Tools
Cursor, Slack
AI focus
Use Cursor and AI-native workflows to reduce manual work, investigate issues, summarize signals, draft documentation, test changes, and improve team operations.
Model-written summary · the original posting is authoritative