Customer.io
Email Deliverability Specialist
$102K–$110K
Americas Remote +1 · Remote · Full-time · Posted Oct 8, 2026
- Location
- Americas Remote
Oregon, United States - Experience
- 2–4 years.
About the job
Advises customers on email deliverability, resolves technical sending issues, and improves the support program through collaboration, training, and scalable resources.
What you'll do
- Diagnose deliverability issues by auditing sender setup, authentication, DNS, and reputation; guide cases through resolution.
- Partner with Engineering, Customer Success, and Support on investigations, customer calls, compliance conversations, coaching, and training.
- Improve processes, documentation, tools, and customer guidance to scale deliverability support.
What they ask for
- 2–4 years of email deliverability experience at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale.
- Deep understanding of SPF, DKIM, DMARC, BIMI, SMTP, MTAs, and DNS; able to work through complex technical issues with Engineering.
- Proficiency with Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS, and third-party deliverability monitoring tools; ability to analyze bounce, engagement, and blocklist data.
- Working knowledge of email compliance and acceptable-use standards; strong written and verbal communication, including leading customer calls.
Nice to have
- Participation in deliverability communities such as M3AAWG or ESPC.
- Experience partnering with Customer Success teams.
Pay
$102,000 - $110,000 USD (or equivalent in local currency) — starting salary; base salary
Tools
SPF, DKIM, DMARC, BIMI, SMTP, MTAs, DNS, Google Postmaster Tools
Model-written summary · the original posting is authoritative