Customer.io
Technical Support Engineer, Canada
$70K
Americas Remote +1 · Remote · Full-time · Posted Oct 8, 2026
- Location
- Americas Remote
Oregon, United States - Experience
- Experience in a technical support role and/or customer-facing role; no years specified.
About the job
Provides customer-facing technical support for Customer.io’s messaging platform, resolving issues, onboarding customers, and improving support processes and products.
What you'll do
- Triage support tickets and assist customers with setup and technical troubleshooting through email and live chat.
- Improve support processes and coordinate regularly with Product and Customer Success teams to advocate for product improvements.
- Participate in rotating weekend support coverage.
What they ask for
- Located in Canada and able to align working hours with Central or Mountain time.
- Experience in a technical support role and/or customer-facing role.
- Understanding of basic programming concepts, including APIs, variables, conditionals, and loops.
- Excellent written and verbal communication skills.
Nice to have
- JavaScript knowledge.
- Experience in marketing automation or supporting email marketing/business communication tools.
Pay
$70,000 USD (or equivalent in local currency) — starting salary; base salary
Tools
Zendesk, Linear, Zapier, Notion, Slack, Zoom, Roam, Javascript
Model-written summary · the original posting is authoritative