CVS Health
Billing Premium Cnslt Ops
TN - Franklin · Hybrid · Full-time · Posted Oct 30, 2026
- Experience
- 1+ customer service experience; 1+ years administrative or documentation experience; 1+ years working with Microsoft Office Suite.
- Education
- High School Diploma or GED
About the job
Supports premium billing operations by processing payments, resolving billing issues, maintaining accurate records, and helping ensure efficient revenue flow and regulatory compliance.
What you'll do
- Process premium invoices, receipts, and reconciliations; monitor billing data and identify discrepancies or improvement opportunities.
- Resolve billing inquiries and payment issues with customers, internal teams, brokers, agents, and third-party administrators.
- Document processes and prepare billing reports and financial analyses for management.
What they ask for
- Customer service experience.
- At least 1 year of administrative or documentation experience.
- At least 1 year working with Microsoft Office Suite at an intermediate to advanced level.
- Must be able to work in the Franklin, TN office Tuesday through Thursday.
Nice to have
- Finance or banking knowledge.
- Familiarity with life insurance terminology and regulatory requirements.
Pay
$17.00 - $28.46 USD base hourly rate
Tools
Microsoft Office Suite
Model-written summary · the original posting is authoritative