CVS Health
Call Center Service Advocate I - Remote
Chicago-525 West Monroe +50 · Remote · Full-time · Posted Sep 25, 2026
- Location
- Chicago-525 West Monroe
MS - Work from home
MT - Work from home
NC - Work from home
LA - Work from home
MD - Work from home
ME - Work from home
MN - Work from home
NE - Work from home
MO - Work from home
ND - Work from home
NY - Work from hom
NJ - Work from home
NM - Work from home
NV - Work from home
OH - Work from hom
SC - Work from home
TX - Work from home
RI - Work from home
SD - Work from home
VT - Work from home
TN - Work from home
VA - Work from home
WA - Work from home
UT - Work from home
WI - Work from home
WV - Work from home
OR - Work from home
WY - Work from home
OK - Work from home
PA - Work from home
CO - Work from home
AL - Work from home
AZ - Work from home
CA - Work from home
CT - Work from home
FL - Work from home
HI - Work from home
IA - Work from home
AK - Work from home
AR - Work from home
ID - Work from home
IL - Work from home
KS - Work from home
DE - Work from home
GA - Work from home
IN - Work from home
KY - Work from home
MI - Work from home
MA - Work from home
NH - Work from home - Experience
- 1 year of customer service experience; call center experience preferred.
- Education
- High school diploma or equivalent required; some undergraduate education preferred.
- Visa sponsorship
- US work authorization
About the job
Schedules and manages patient appointments through inbound and outbound calls while providing customer service and maintaining accurate records.
What you'll do
- Schedule, reschedule, and cancel patient appointments; make confirmation and reminder calls.
- Respond to patient inquiries, communicate appointment information, and resolve scheduling issues.
- Enter patient and appointment details, document interactions, and coordinate with medical staff and other departments.
What they ask for
- High school diploma or equivalent.
- 1 year of customer service experience.
- US work authorization.
- Remote-work setup: high-speed internet, hardwired equipment, a private distraction-free workspace, and reliable dependent care during working hours.
Nice to have
- Call center environment experience; undergraduate education; or EMR documentation experience.
- Spanish, Mandarin, Cantonese, or Polish language skills.
Pay
$17.00 - $34.15 USD base hourly rate
Tools
Google Suite, Microsoft Excel, EMR (Electronic Medical Record)
Model-written summary · the original posting is authoritative