CVS Health
Customer Service Representative, Accident & Health- Franklin, TN.
TN - Franklin · Hybrid · Full-time · Posted Oct 30, 2026
- Experience
- At least 6 months of call center or customer service experience and at least 6 months of basic computer proficiency.
- Education
- High school diploma or up to 1 year equivalent experience.
About the job
Handles customer contacts about Accident & Health and Final Expense plans, answers coverage questions, resolves complaints, and documents interactions.
What you'll do
- Answer and document incoming contacts, including complex calls about specialized services and insurance coverage.
- Evaluate customer information and resolve complaints or coordinate service recovery while communicating with relevant departments.
- Maintain confidential records, meet company metrics, and support first-call resolution.
What they ask for
- At least 6 months of call center or customer service experience.
- At least 6 months of basic computer proficiency, including navigating multiple software applications and using telephone systems.
- Multitasking capability and strong time management.
Nice to have
- Experience with accident and health or whole life insurance, or claims experience.
- Working knowledge of problem solving and decision making.
Pay
$17.00 - $28.46 USD base hourly rate or base annual full-time salary
Model-written summary · the original posting is authoritative