CVS Health
Executive Director, Client Experience Engineering
$175K–$335K
RI - Woonsocket · Remote/Hybrid · Director · Full-time · Posted Oct 15, 2026
- Experience
- 15+ years in IT, including 4 years at Director+ level; 10+ years managing client-facing systems; 5+ years leading and scaling support operations.
- Education
- Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
About the job
Leads engineering and modernization of CVS Health’s myPBM client experience platform, directing teams, technology strategy, delivery, and operations.
What you'll do
- Set platform and modernization strategy, including cloud data solutions, AI adoption, automation, and scalable domain services.
- Lead engineering teams and oversee delivery, budgets, vendors, risks, compliance, and client-facing system operations.
- Partner with business and technology stakeholders to translate needs into implementation plans and improve platform performance and serviceability.
What they ask for
- 15+ years in IT, including 4 years at Director+ level leading teams in application/system architecture and development on cloud technologies.
- 10+ years managing client-facing systems across development, operations, production support, issue resolution, executive reporting, and SLA adherence.
- 5+ years leading and scaling support operations.
- Experience in AI technologies and proficiency in cloud engineering, including scalable and secure cloud infrastructure.
Nice to have
- Experience in modern full-stack development and API- and cloud-first implementations.
- IT vendor management and IT service management methodologies and frameworks.
Pay
$175,100.00 - $334,750.00 USD base salary
Tools
Angular, Java, Azure, Google Cloud
AI focus
Adopt and implement AI in business processes and software engineering.
Model-written summary · the original posting is authoritative