CVS Health
Field Technician (Kansas City, Missouri area)
MO - Work from home · Field · Full-time · Posted Oct 27, 2026
- Experience
- 2+ years of service desk or related experience; 2+ years of network experience preferred.
- Education
- High School Diploma; Associate/Bachelor degree preferred.
About the job
Provides Level 1–2 onsite and remote IT support for clinics in the Kansas City area, troubleshooting equipment and network issues and supporting deployments and infrastructure.
What you'll do
- Troubleshoot desktops, printers, peripherals, and network/Wi-Fi issues; document and escalate service desk tickets.
- Visit clinics, maintain IT equipment inventory, deploy hardware, and coordinate vendor servicing of medical equipment and network infrastructure.
- Support new-hire orientations, IT strategy implementation, and company expansion.
What they ask for
- 2+ years of service desk or related experience.
- General knowledge of Microsoft, Chrome, and Mac operating systems.
- Valid driver's license and reliable car; travel 50%–75% of the time.
- High school diploma; effective English communication and basic ITIL (or equivalent) and service desk metrics/SLAs knowledge.
Nice to have
- 2+ years of network experience.
- CompTIA A+, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST) certification.
Pay
$18.50 - $31.72 USD base hourly rate
Tools
Microsoft, Chrome, Mac, Microsoft Office, Google suite, ITIL, Service Desk metrics/SLAs, remote support software
Model-written summary · the original posting is authoritative