CVS Health
Lead Director - Strategic Customer Engagement Operations (Health100)
$100K–$232K
Work At Home-Massachusetts +4 · Remote · Director · Full-time · Posted Oct 30, 2026
- Location
- Work At Home-Massachusetts
Work At Home-New Jersey
Work At Home-New York
Work At Home-Illinois
Work At Home-California - Experience
- 10+ years; experience within healthcare and/or technology is strongly preferred.
- Education
- Bachelor’s degree, or equivalent experience (High School diploma + 4 years of relevant experience).
About the job
Leads strategic planning and coordination of Health100 client engagements, supporting prospective-client discovery and pre-sales while ensuring preparation, follow-up, and portfolio-wide reporting.
What you'll do
- Set engagement strategy and priorities across the client portfolio, aligning leadership time and internal resources.
- Plan client engagements with Customer Success, prepare leaders, and coordinate stakeholders, messaging, outcomes, and follow-up.
- Support prospective-client discovery and pre-sales, and report engagement status, milestones, and items requiring attention.
What they ask for
- 10+ years of experience in client engagement operations, business operations, chief of staff, or program operations, including complex enterprise pre-sales or prospective-client engagements.
- Demonstrated experience coordinating engagements with senior internal and external executives.
- Client-facing experience and the communication skills to represent the organization with prospective and active clients.
- Strong organization and cross-functional coordination skills, with flexibility to manage evolving priorities.
Nice to have
- Experience in healthcare, healthcare technology, digital health, or enterprise technology.
- Experience supporting complex enterprise pre-sales cycles, strategic pursuits, solution consulting, or technical discovery.
Pay
$100,000.00 - $231,540.00 USD base salary
Model-written summary · the original posting is authoritative