CVS Health
Lead Director, Workforce Performance & Incentive Strategy
$100K–$232K
CT - Hartford +19 · Remote/Hybrid · Director · Full-time · Posted Oct 30, 2026
- Location
- CT - Hartford
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Work At Home-Tennessee - Experience
- 10+ years in one or more of the stated fields.
- Education
- Bachelors or equivalent experience required.
About the job
Leads enterprise strategy, governance, and optimization of a production-based workforce performance and incentive program for Aetna Service Operations’ non-exempt frontline employees.
What you'll do
- Own the program roadmap, performance frameworks, governance, and continuous improvement.
- Advise executives using workforce analytics and lead reviews of operational, financial, and incentive outcomes.
- Oversee financial stewardship, technology enablement, organizational adoption, and a team responsible for program operations and analytics.
What they ask for
- 10+ years leading workforce performance, incentive compensation, operational excellence, productivity management, workforce strategy, or business transformation initiatives.
- Experience designing, implementing, and optimizing production-based performance programs in complex operational environments.
- Experience influencing executive leaders, driving organizational change, and managing enterprise programs with financial accountability and measurable impact.
- Experience with workforce performance data and business intelligence; cross-functional partnership; governance frameworks; and leading teams.
Nice to have
- Experience in large-scale service, operations, customer service, healthcare operations, claims, or shared services.
- Experience with Workday and enterprise workforce performance, payroll, or incentive administration platforms.
Pay
$100,000.00 - $231,540.00 USD base salary
Tools
Workday
Model-written summary · the original posting is authoritative