CVS Health
Manager, Digital Operations – GPS & Plug In Applications
$54K–$146K
CT - Hartford · Remote · Manager · Full-time · Posted Oct 23, 2026
- Experience
- 5+ years in each of the listed experience and skill areas.
- Education
- Bachelor’s degree or equivalent work experience
About the job
Supports day-to-day operations for GPS and plug-in applications, handling tickets, intake, incident communications, testing, and experience analytics.
What you'll do
- Manage operational tickets, intake queues, service requests, escalations, and trend analysis with Product and IT teams.
- Support incident communications and follow-up on remediation actions.
- Execute release and enhancement testing, review Quantum Metric data, and escalate experience issues.
What they ask for
- 5+ years of problem-solving skills.
- 5+ years in application operations, production support, or digital platform support.
- 5+ years of organizational skills managing intake, priorities, risks, and dependencies.
- 5+ years of communication skills and experience managing cross-functional work and competing priorities.
Nice to have
- Exposure to enterprise incident management models or Agile delivery teams.
- Operational experience with Medicaid or familiarity with digital experience analytics tools such as Quantum Metric.
Pay
$54,300.00 - $145,860.00 USD base salary
Tools
GPS, Quantum Metric, UAT
Model-written summary · the original posting is authoritative