Manager, Innovation & Design – Retail Online Fulfillment

What you'll do

• Develop and execute the omnichannel fulfillment strategy and roadmap.
• Design, test, implement, and improve scalable fulfillment solutions, including piloting them in stores and scaling successful interventions.
• Analyze performance and root causes, improve order completeness and inventory availability, and lead cross-functional adoption and change management.

What they ask for

• 5+ years leading complex cross-functional initiatives from problem definition through implementation and continuous improvement.
• Knowledge of retail operations and frontline workflows, with the ability to develop practical, scalable solutions.
• Experience partnering with cross-functional stakeholders, with strong communication, facilitation, and influencing skills.
• Strong analytical and project leadership capabilities; proficiency in Microsoft Office Suite; willingness to travel up to 20% as needed.

Nice to have

• Retail store or field operations experience and experience with omnichannel or online fulfillment operations.
• Experience improving inventory and fulfillment performance, presenting strategic recommendations to senior leaders, and supporting large-scale operational change.

Pay

$66,330.00 - $145,860.00 USD base salary

Tools

Microsoft Office Suite, Excel, PowerPoint, SQL, Tableau, Snowflake, generative AI

AI focus

May use generative AI solutions as part of supporting operational change and innovation; no specific AI development work is stated.