CVS Health
Senior Analyst - Forecasting/Capacity Planning
$47K–$112K
CT - Hartford · Remote/Hybrid · Senior · Full-time · Posted Oct 29, 2026
- Experience
- 3+ years of workforce management, forecasting, capacity planning, analytics, operations planning, or related experience.
- Education
- Bachelor's degree in Business, Finance, Mathematics, Statistics, Economics, Operations Management, or related field, or equivalent experience
About the job
Develops workforce forecasts and capacity plans, analyzes staffing needs and risks, and advises operational leaders on workforce decisions.
What you'll do
- Create and maintain workload forecasts, staffing requirements, and capacity plans across business lines.
- Conduct scenario modeling, analyze forecast accuracy and workforce trends, and recommend staffing and optimization strategies.
- Present workforce insights, risks, and recommendations to leadership; collaborate with Operations, Finance, and Workforce Management.
What they ask for
- Strong analytical and quantitative problem-solving skills; advanced Microsoft Excel skills.
- Experience working with large data sets and workforce analytics tools.
- Experience with NICE, Verint, Aspect, Five9, or Cisco.
- Knowledge of forecasting methodologies, capacity planning, Erlang concepts, queueing theory, and workforce optimization principles; ability to communicate complex analysis to business leaders.
Nice to have
- Workforce Management experience supporting contact center and back-office operations.
- Experience supporting multi-skill, multi-channel, or enterprise workforce environments.
Pay
$46,988.00 - $112,200.00 USD base salary
Tools
Microsoft Excel, NICE, Verint, Aspect, Five9, Cisco, Power BI, SQL
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