CVS Health
Senior Assistant, Client and Colleague Support (Tier 2)-5
RI - Cumberland · On-site · Senior · Full-time · Posted Oct 27, 2026
- Experience
- 2+ years of customer service experience and 2+ years of Microsoft Office experience.
- Education
- Verifiable High School diploma, GED, or equivalent work experience.
About the job
Handles escalations and support inquiries for Health Plans, internal teams, and call center colleagues, while completing Supplemental Benefits follow-up and offline work.
What you'll do
- Investigate and respond to escalation emails, update Health Plan follow-up comments, and resolve client and colleague inquiries.
- Process reimbursement claims and offline tasks such as address validation and returned mail; meet 24–48-hour service targets.
- Support the Supplemental Benefits team and complete special projects as requested.
What they ask for
- 2+ years of customer service experience.
- 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint.
- Experience with email support; strong communication, interpersonal, problem-solving, and critical-thinking skills.
- High school diploma, GED, or equivalent work experience; must have a distraction-free work-from-home space and reliable internet connection.
Nice to have
- Experience using call center technologies/applications or working in a call center.
- Associate’s degree.
Pay
$17.00 - $31.30 USD base hourly rate
Tools
Microsoft Office, Excel, Word, Access, PowerPoint
Model-written summary · the original posting is authoritative