CVS Health
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
$107K–$284K
AZ - Scottsdale +50 · Remote/Hybrid · Manager · Full-time · Posted Oct 30, 2026
- Location
- AZ - Scottsdale
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Work At Home-Delaware - Experience
- 8+ years ServiceNow applications; 5+ years hands-on configuration; 5+ years reporting; 3+ years digital product or enterprise platform ownership; 2+ years AI-enabled ServiceNow capabilities.
- Education
- Bachelor’s degree in human resources, Computer Science, Information Technology, or a related field.
About the job
Owns the ServiceNow HRSD product roadmap and delivers scalable HR colleague experiences across portals, knowledge management, and shared services.
What you'll do
- Set product vision, roadmap, priorities, and delivery plans with business and technical stakeholders.
- Lead requirements, process optimization, configuration, testing, reporting, and delivery of enhancements and defect fixes.
- Own HR knowledge and portal standards, provide ServiceNow expertise, and guide teams and stakeholders on platform improvements.
What they ask for
- 8+ years working with ServiceNow applications, including HRSD, Employee Center Pro, and Knowledge Management.
- 5+ years of hands-on development configuring ServiceNow service delivery, portals, and knowledge management capabilities.
- 5+ years generating reports for analysis, data auditing, and business-team requests.
- 3+ years owning a digital product or enterprise platform, plus 2+ years working with AI-enabled ServiceNow capabilities.
Nice to have
- ServiceNow certifications, such as Certified System Administrator or Certified Implementation Specialist.
- Knowledge of Moveworks; experience leading a team.
Pay
$106,605.00 - $284,280.00 (base salary)
Tools
ServiceNow, HRSD, Employee Center Pro, Knowledge Management, AI Search, virtual agent, predictive intelligence, Moveworks
AI focus
Work with AI-enabled ServiceNow capabilities, including AI Search, virtual agent, predictive intelligence, automation, and emerging generative AI use cases.
Model-written summary · the original posting is authoritative