CVS Health
Sr Analyst,Client Service Mgt
$47K–$102K
TX - Work from home · Remote · Senior · Full-time · Posted Oct 16, 2026
- Experience
- 2 to 4 years of relevant experience in operations, client support, or administrative account coordination; 2 to 4 years stakeholder management.
- Education
- Bachelor’s degree in business, health care, operations management, or related field; an equivalent combination of experience and training may be considered instead of a formal degree.
About the job
Provides administrative and operational account support for health plan clients, coordinating communications, meetings, deliverables, inquiries, and member grievance resolution.
What you'll do
- Manage client meeting preparation, documentation, and action-item tracking; capture deliverables from meetings and correspondence.
- Handle client inquiries and member grievance routing and resolution, coordinating with internal teams.
- Maintain client account records and workflows, explain member journey processes, and provide account coverage as needed.
What they ask for
- 2 to 4 years of relevant experience in operations, client support, or administrative account coordination, and 2 to 4 years stakeholder management.
- Direct client-facing experience with clear verbal and written communication.
- Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel; experience reviewing, analyzing, and organizing data using Excel.
- Track record in meeting administration, strong organization, and ability to coordinate across teams to resolve client requests.
Nice to have
- Knowledge of Medicare, Medicaid, Commercial plan structures.
- Familiarity with AI agent technologies for analyzing data, identifying insights, and answering complex questions.
Pay
$46,988.00 - $102,000.00 (base pay range; base hourly rate or base annual full-time salary; currency not stated)
Tools
Google Suite, Gmail, Sheets, Slides, Microsoft Excel, Asana, Jira, Confluence, PowerBI
AI focus
Preferred familiarity with AI agent technologies and their application in analyzing data, identifying insights, and efficiently answering complex questions.
Model-written summary · the original posting is authoritative