Cyera
Program Manager, Identity Security - Customer Success
$100K–$130K
US Remote · Remote · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 4+ years in customer success, program management, enablement, or learning & development; preferably in cybersecurity or B2B SaaS.
About the job
Designs and runs scalable customer success programs and content that help customers adopt Cyera’s identity security solutions and help customer-facing teams build readiness.
What you'll do
- Develop and manage customer onboarding, adoption, and readiness programs across the identity security lifecycle; track results and improve programs.
- Create and maintain on-brand playbooks, presentations, guides, and learning paths for CSMs and customers.
- Coordinate with Customer Success, Product, Product Marketing, and Sales Engineering on priorities, launches, customer feedback, timelines, and content quality.
What they ask for
- 4+ years of experience in customer success, program management, enablement, or learning & development; preferably in cybersecurity or B2B SaaS.
- Track record designing and delivering programs that improve customer adoption or field performance.
- Working knowledge of identity security concepts, including IAM, IGA, PAM, SSO and MFA, and Zero Trust.
- Strong project and stakeholder management skills; visual design ability and proficiency in Google Slides, Canva, PowerPoint, or Adobe Creative Suite.
Pay
$100,000-$130,000 USD base salary
Tools
IAM, PAM, IGA, ITDR, SSO, MFA, Zero Trust, Google Slides
AI focus
Builds CSM readiness around non-human and AI agent identities as part of identity security programs.
Model-written summary · the original posting is authoritative