Cyera
Senior Customer Success Engineer - Federal
$220K–$240K
US Remote · Remote · Senior · Full-time · Posted Oct 30, 2026
- Experience
- 3+ years of hands-on experience with data technologies and cloud technologies; federal and technical customer-facing experience also required, with no duration specified.
- Education
- Associate degree or equivalent experience required.
About the job
Serves as the primary technical advisor for federal customers using Cyera’s data security platform, driving onboarding, adoption, customer outcomes, and account growth.
What you'll do
- Lead customer onboarding, training, success planning, and ongoing adoption; conduct Quarterly Business Reviews.
- Troubleshoot customer issues, monitor account health, and advocate for customer feedback with internal teams.
- Build federal customer success processes and playbooks, and mentor teammates.
What they ask for
- U.S. citizenship.
- Associate degree or equivalent experience.
- Experience supporting U.S. federal agencies, federal systems integrators, or federal customers in software or SaaS.
- 3+ years of hands-on experience with data and cloud technologies; proficiency in SQL and scripting languages, plus cloud-environment experience.
Nice to have
- Bachelor’s degree in Computer Science or similar experience; federal cloud experience.
- Security+, CySA+, CISSP, or another DoD 8140-qualifying certification.
Pay
$220,000-$240,000 USD total compensation
Tools
SQL, Python, FedRAMP, NIST SP 800-53, NIST SP 800-171, AWS GovCloud, Microsoft Azure Government, Google Assured Workloads
Model-written summary · the original posting is authoritative