Cyera
Senior Customer Success Engineer - NY Metro
$220K–$240K
NY Metro (US) · Remote · Senior · Full-time · Posted Oct 30, 2026
- Experience
- 12 years experience in project management; 3+ years of hands-on experience with data technologies and cloud technologies.
- Education
- Associate degree or equivalent experience required; Bachelor’s degree in Computer Science or similar experience is a plus.
About the job
Serves as the technical customer success lead for Cyera’s platform, helping enterprise customers adopt it, resolve issues, achieve business outcomes, and maximize value.
What you'll do
- Lead customer onboarding, training, success planning, ongoing adoption, and Quarterly Business Reviews.
- Troubleshoot customer issues, monitor customer health and usage, and collaborate with internal teams to remove blockers and relay product feedback.
- Build trusted customer relationships, support expansion, share best practices, and mentor team members.
What they ask for
- Associate degree or equivalent experience.
- 12 years experience in strong project management skills.
- Prior experience in a technical customer-facing role at a software company and owning customer relationships through onboarding, renewal, and expansion.
- Proficiency in SQL and scripting languages, hands-on cloud experience, and 3+ years of hands-on experience with data and cloud technologies.
Nice to have
- Bachelor’s degree in Computer Science or similar experience.
- Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
Pay
$220,000-$240,000 USD total compensation
Tools
SQL, Python, APIs, web services, cloud environments, databases, cloud infrastructure, IAM
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