Cyera
Senior Customer Success Engineer - West (California)
$220K–$240K
Bay Area (US) · Remote · Senior · Full-time · Posted Oct 30, 2026
- Experience
- 12 years’ experience in project management; 3+ years of hands-on experience with data and cloud technologies.
- Education
- Associate degree or equivalent experience required; Bachelor’s degree in Computer Science or similar experience is a plus.
About the job
Provides technical customer success for Cyera’s platform, driving onboarding, adoption, customer outcomes, and retention while resolving issues and advising customers.
What you'll do
- Lead customer onboarding, training, adoption, success planning, and Quarterly Business Reviews.
- Troubleshoot customer issues, monitor customer health and usage, and remove obstacles to success.
- Serve as a technical advisor and customer advocate, sharing feedback and best practices and mentoring teammates.
What they ask for
- Associate degree or equivalent experience.
- 12 years’ experience in project management.
- Proficiency in SQL and scripting languages, hands-on cloud experience, and familiarity with APIs and web services.
- 3+ years of hands-on experience with data and cloud technologies; prior technical customer-facing experience at a software company and experience owning customer relationships.
Nice to have
- Bachelor’s degree in Computer Science or similar experience.
- Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred.
Pay
$220,000-$240,000 USD total compensation
Tools
SQL, Python, APIs, web services, cloud environments, databases, cloud infrastructure, IAM
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