Cyera
Senior Support Engineer, Identity Security - US
US Remote · Remote · Senior · Full-time · Posted Oct 30, 2026
- Experience
- 6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity.
About the job
Build Cyera’s identity-security support function while resolving complex enterprise customer issues and partnering with Product and Engineering.
What you'll do
- Lead complex issue resolution, from triage and root-cause analysis through technical fixes and customer communication.
- Investigate identity-stack, distributed-systems, and data-pipeline issues; handle escalations and create support documentation.
- Build AI agents and support workflows, defining SLAs, KPIs, escalation paths, and on-call processes.
What they ask for
- 6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity.
- Direct identity-security experience in IAM, PAM, IGA, or non-human identity.
- Hands-on experience with identity stacks and platforms, cloud IAM, identity protocols, secrets management, and logging/SIEM tools.
- Advanced troubleshooting skills, including HTTP debugging, HAR traces, and Go or TypeScript stack traces; fluency in SQL, JSON, YAML, and HCL.
Tools
Okta, Entra ID, Active Directory, SailPoint, CyberArk, BeyondTrust, AWS, GCP
AI focus
Build AI agents using Claude, Gemini, and MCP servers to automate triage, log analysis, and case routing; use AI tools in daily support workflows.
Model-written summary · the original posting is authoritative