Cyera
Senior Technical Support Engineer - US
$90K–$145K
St. Louis · Hybrid · Senior · Full-time · Posted Oct 30, 2026
- Experience
- 5+ years in technical support, support engineering, escalation support, or customer-facing technical roles within SaaS or cybersecurity.
- Education
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or Associate degree with equivalent practical experience).
About the job
Resolves complex customer technical issues in Cyera’s product domains, improves support workflows, and feeds troubleshooting insights back to product and engineering teams.
What you'll do
- Own support tickets from investigation through resolution, including reproducing issues, validating workarounds, and documenting root causes.
- Build scripts and diagnostic tools, create reusable runbooks, and integrate AI tools and agents into support workflows.
- Partner with cross-functional teams, advocate for customers, and mentor Tier 1 engineers.
What they ask for
- Bachelor's degree in a related technical field, or Associate degree with equivalent practical experience.
- 5+ years in technical support, support engineering, escalation support, or customer-facing technical roles within SaaS or cybersecurity.
- Hands-on scripting and automation experience; OS support for Windows and macOS; endpoint security exclusions, networking, DLP, and debugging skills.
- Experience with logs, APIs, web services, SQL, ticketing platforms, and clear technical communication; willingness to join scheduled on-call rotations.
Pay
$$90,000-$145,000 USD total compensation
Tools
Python, Bash, PowerShell, Windows, macOS, Intune, Jamf, SCCM
AI focus
Uses AI tools and agents in troubleshooting workflows, refines custom prompts, and supports AI-related security and DLP use cases.
Model-written summary · the original posting is authoritative