Cyera
Senior Technical Support Engineer - US
$90K–$145K
Dallas · Hybrid · Senior · Full-time · Posted Oct 30, 2026
- Experience
- 5+ years.
- Education
- Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or Associate degree with equivalent practical experience).
About the job
Resolves complex customer support issues for Cyera’s security products, investigates root causes, automates troubleshooting, and feeds findings into product improvements.
What you'll do
- Own complex support tickets from investigation through resolution, including reproducing issues and validating workarounds.
- Build scripts, diagnostic tools, runbooks, and AI-assisted troubleshooting workflows to improve support efficiency.
- Partner with product and engineering teams on root-cause analysis and systemic issues; mentor Tier 1 engineers.
What they ask for
- 5+ years in technical support, support engineering, escalation support, or customer-facing technical roles within SaaS or cybersecurity.
- Bachelor’s degree in a related technical field, or Associate degree with equivalent practical experience.
- Hands-on scripting experience with Python, Bash, or PowerShell, and experience automating diagnostic workflows or log parsing.
- Experience troubleshooting Windows and macOS endpoints, networking, DLP, logs, APIs, SQL, and ticket escalations; willingness to participate in scheduled on-call rotation.
Pay
$$90,000-$145,000 (total compensation; ISO currency code not stated).
Tools
Python, Bash, PowerShell, Windows, macOS, Intune, Jamf, SCCM
AI focus
Uses AI tools and agents in support workflows, refining prompts to accelerate case resolution; supports AI security and AI-specific DLP use cases.
Model-written summary · the original posting is authoritative