Cyera
Sr. Customer Success Engineer, Identity Security
US Remote · Remote · Senior · Full-time · Posted Oct 30, 2026
- Experience
- 5+ years in customer-facing roles.
About the job
Serves as a technical partner to enterprise customers, leading onboarding and adoption of Cyera’s identity security platform and supporting long-term customer success.
What you'll do
- Lead customer onboarding, technical engagements, architecture discussions, training, and QBRs.
- Build customer relationships, monitor adoption and satisfaction, and support renewals and expansion.
- Represent customer needs internally and collaborate with Product, Engineering, Sales, and other teams to resolve issues and improve the product.
What they ask for
- 5+ years of experience in customer-facing technical roles, such as Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, or Customer Success Engineer.
- Extensive experience providing cyber or identity solutions to large enterprise customers.
- Experience working with technical end customers, including IT practitioners, Developers, DevOps, or Identity & Security teams.
- Demonstrated ability to improve customer satisfaction, adoption, and retention, and to own customer relationships through onboarding, renewal, and expansion.
Nice to have
- Experience building and operating in an early-stage company.
Model-written summary · the original posting is authoritative