Cyvl
Senior Customer Success Manager
$170K–$185K
Boston, Massachusetts +2 · On-site · Manager · Full-time · Posted Sep 1, 2026
- Location
- Boston, Massachusetts
Somerville, Massachusetts
San Francisco, California - Experience
- 5+ years of Customer Success experience.
About the job
Own the customer lifecycle for strategic accounts, driving onboarding, adoption, expansion, renewals, and measurable customer outcomes while helping build the Customer Success function.
What you'll do
- Manage enterprise and strategic accounts from onboarding through renewal, including adoption and expansion.
- Own renewal forecasting, stakeholder alignment, negotiation, and close; define success metrics and demonstrate customer impact.
- Deliver training, business reviews, and customer engagements, and build CS processes and playbooks with internal partners.
What they ask for
- 5+ years of Customer Success experience, including complex enterprise or strategic customer relationships.
- End-to-end renewal ownership, including forecasting, negotiation, and close.
- Experience building CS processes and playbooks in an early-stage or scaling environment.
- Ability to travel for customer meetings (~25%).
Nice to have
- Experience with local governments, municipalities, or public sector organizations.
- Familiarity with infrastructure, field operations, or GIS-adjacent technology.
Pay
$170K – $185K (base salary)
AI focus
Use AI tools to work more efficiently and maximize high-impact customer time.
Model-written summary · the original posting is authoritative