Dakota
Client Operations Specialist
United States · Remote · Full-time · Posted Oct 27, 2026
- Experience
- 1–3 years in payment operations or client support.
About the job
Handles client questions and payment exceptions, investigates transactions across payment rails, and turns recurring issues into operational documentation and fixes.
What you'll do
- Triage and resolve client inquiries, investigate payment exceptions, and coordinate investigations with bank partners.
- Monitor transactions and alerts, keep clients updated on onboarding and account status, and escalate unusual activity.
- Write bug reports and feature requests, maintain runbooks and help center articles, and address recurring issues.
What they ask for
- 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company.
- Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks).
- Comfort reading API responses, transaction data, and logs.
- Clear, calm writing and sound judgment about handling or escalating issues.
Nice to have
- Experience with stablecoins or crypto payment rails, direct bank-partner exception experience, or exposure to KYB/KYC onboarding workflows.
- Familiarity with Pylon, Salesforce, Linear, Datadog, KYB/C verification tools, or similar; daily AI-tool use and small automations.
Tools
API, wires, ACH, SWIFT, stablecoins, Pylon, Salesforce, Linear
AI focus
Daily use of AI tools and building small automations are nice-to-haves.
Model-written summary · the original posting is authoritative