Dandy
Customer Onboarding Operations Manager
$108K–$128K
USA - Remote · Remote · Manager · Full-time · Posted Oct 22, 2026
- Experience
- 5+ years of operational experience in a scaling environment.
About the job
Leads the operational systems and team that prepare customers for training and turn onboarding into timely, reliable activation and early orders.
What you'll do
- Own customer readiness milestones and resolve gaps before training or go-live.
- Forecast training demand, align capacity, and coordinate complex enterprise rollouts.
- Manage and develop Training Coordinators; build scalable workflows, playbooks, and outcome-based metrics.
What they ask for
- 5+ years of operational experience in a scaling environment.
- Experience leading coordination-heavy or logistics-driven teams.
- Strong track record building systems, playbooks, and scalable processes.
- Experience with capacity planning, complex multi-stakeholder projects, and data-driven operational improvement.
Pay
$108,375 – $127,500 (base salary)
Model-written summary · the original posting is authoritative