Dark Wolf Solutions
Tier 1 Help Desk Technician
$60K–$90K
Ogden, UT +1 · Full-time · Posted Oct 22, 2026
- Location
- Ogden, UT
Ogden, Utah, United States - Experience
- 2+ years in technical support, customer service, or a related IT role.
- Education
- High School Diploma required; Associate's or Bachelor's Degree in IT or a related discipline preferred.
- Visa sponsorship
- Must be a US Citizen holding an active Secret security clearance.
About the job
Provides Tier 1 end-user support, including onboarding users, troubleshooting common IT issues, and documenting and routing support requests.
What you'll do
- Support onboarding onto internal platforms and systems; troubleshoot basic software, hardware, and account-access issues.
- Document, track, and route user issues through IT ticketing systems; assist with knowledge-base and end-user documentation.
- Gain experience with access management, platform administration, and basic system diagnostics.
What they ask for
- At least 2 years of experience in technical support, customer service, or a related IT role.
- High School Diploma.
- DoD 8140 / 8570 IAT CSSP Certification obtained prior to hire (CEH, Security+, GCIH, CySA+ or Equivalent).
- US Citizen with an active Secret security clearance.
Nice to have
- Associate's or Bachelor's Degree in IT or a related discipline.
- Top Secret clearance.
Pay
USD $60,000.00 - $90,000.00 base salary
Tools
Windows, macOS, Jira Service Management, ServiceNow
Model-written summary · the original posting is authoritative