Databricks
Senior Customer Enablement AI Programs Manager
$94K–$161K
United States +1 · Manager · Full-time · Posted Oct 10, 2025
- Location
- United States
New York City, New York - Experience
- 6+ years in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment.
About the job
Own the AI strategy, roadmap, and rollout of customer enablement agents that deliver timely learning insights and recommendations to Account Teams.
What you'll do
- Set product roadmap and architecture direction, including agent data inputs, retrieval sources, and behaviors.
- Structure the enablement knowledge base and define signals, evaluation metrics, and quality loops for agent recommendations.
- Lead global rollout and field adoption, partnering with technical teams to integrate insights and calls to action into field tools.
What they ask for
- 6+ years in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment.
- Track record managing complex workstreams and delivering global field motions with measurable adoption.
- Hands-on fluency with RAG pipelines, agents, and LLM-powered workflows, and experience translating requirements for technical teams.
- Experience owning a product or system area end to end and shipping AI-powered capabilities; comfort defining metrics and running experiments.
Nice to have
- Familiarity with education technology or customer training.
- Familiarity with structuring enablement and knowledge content for machine consumption.
Pay
$117,400 — $161,350 USD (base salary); $105,600 — $145,200 USD (base salary); $99,800 — $137,150 USD (base salary); $93,900 — $129,150 USD (base salary)
Tools
RAG pipelines, agents, LLM-powered workflows
AI focus
Own and deliver an AI agent suite for customer enablement, including retrieval and knowledge design, recommendations, predictive signals, and evaluation of output accuracy and groundedness.
Model-written summary · the original posting is authoritative