Databricks
Senior Manager, Global Premier Support
$170K–$275K
Mountain View, California +3 · Remote · Manager · Full-time · Posted Sep 15, 2026
- Location
- Mountain View, California
Plano, Texas
San Francisco, California
Remote - California - Experience
- 15+ years of industry experience, with at least 7+ years of management experience; 5+ years of technical support or field leadership experience managing global technical teams; preferred 5+ years of technical experience in the listed areas.
- Education
- B.S. degree in Computer Science or a related field is required (M.S. preferred).
About the job
Leads a global team of Designated Support Engineers delivering premium technical support to enterprise customers and improving customer satisfaction and incident mitigation.
What you'll do
- Hire, onboard, mentor, and develop Designated Support Engineers.
- Improve support processes and programs to meet performance KPIs and customer needs.
- Partner with customers and internal teams to resolve technical blockers and deliver a seamless post-sales experience.
What they ask for
- 15+ years of industry experience, including at least 7+ years of management experience.
- Proven ability to hire and scale high-performing support or field teams.
- 5+ years of technical support or field leadership experience managing global technical teams.
- B.S. degree in Computer Science or a related field is required.
Nice to have
- 5+ years of technical experience in application development, SQL databases, Linux/Unix systems, or cloud platforms.
- M.S. degree preferred.
Pay
$200,000 — $275,000 USD (salary); $170,000 — $233,750 USD (salary)
Tools
Python, Java, Scala, SQL, Linux/Unix, AWS, Azure, GCP
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