Databricks
Sr. Manager – Data & AI Support Engineering
Plano, Texas +1 · Manager · Full-time · Posted Jun 4, 2026
- Location
- Plano, Texas
Texas - Experience
- 10+ years; no alternatives stated.
About the job
Leads a Dallas-based Data & AI support engineering organization, resolving complex customer issues and scaling AI-enabled support operations across Databricks platforms.
What you'll do
- Lead and develop Technical Solutions Engineers and support operations staff; manage hiring, training, performance, and career development.
- Drive AI-first support workflows, automation, troubleshooting, and root-cause analysis with appropriate governance and customer data safeguards.
- Own support KPIs and escalations, while partnering with Engineering and Product to improve reliability, issue resolution, and customer outcomes.
What they ask for
- 10+ years designing, building, troubleshooting, and supporting large-scale Data & AI applications using Python, Java, Scala, Spark, or related distributed technologies.
- Strong hands-on expertise in Apache Spark, Spark SQL, Structured Streaming, Delta Lake, and distributed data processing.
- Experience leading production-scale workloads in data/AI platforms and troubleshooting Spark/JVM distributed systems, including performance tuning.
- Hands-on experience with AWS, Azure, or GCP; experience managing globally distributed technical teams and high-severity customer escalations.
Nice to have
- Experience with AI-enabled support workflows, agentic AI systems, Claude Skills workflows, RAG architectures, vector databases, and operational automation frameworks.
- Production-scale experience with Databricks Model serving, Lakehouse, Delta, DLT, Lakeflow, or Lakebase platforms.
Tools
Python, Java, Scala, Spark, Spark SQL, Structured Streaming, Delta Lake, AWS
AI focus
Build and scale AI-enabled support workflows, agentic troubleshooting and diagnostics, reusable automations, and operational intelligence; ensure governance, customer data safety, validation, auditability, and human-in-the-loop controls.
Model-written summary · the original posting is authoritative