Databricks
Sr Software Engineer- Customer Experience Intelligence (CXI)
$164K–$226K
Mountain View, California +2 · Senior · Full-time · Posted Mar 5, 2026
- Location
- Mountain View, California
San Francisco, California
Mountain View, California - Education
- BS or higher degree in Computer Science or a related field.
About the job
Architect and build Databricks’ AI-native agent platform, starting with customer support workflows and designed to expand to other enterprise domains.
What you'll do
- Develop core infrastructure and backend architecture for an enterprise agent framework and multi-tenant platform.
- Design agentic and state-machine workflows, including human validation, automation, observability, and rollback mechanisms.
- Lead cross-functional technical alignment, uphold engineering quality and reliability, and mentor engineers and subject matter experts.
What they ask for
- Experience with large projects involving automation tooling, distributed systems, and APIs.
- Extensive full-stack development experience.
- Proven success designing and deploying production-grade automation in complex technical environments.
- Hands-on experience with ML-assisted systems, decision support, or agentic automation.
Nice to have
- Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems.
- Strong understanding of multi-cloud environments (AWS, Azure, GCP) and enterprise compliance, data privacy, and security constraints.
Pay
$164,200 — $225,700 USD (base salary)
Tools
AWS, Azure, GCP
AI focus
Build an AI-native agent platform that orchestrates AI agents, humans, and enterprise tools across operational workflows, with support as its first domain.
Model-written summary · the original posting is authoritative