Databricks
Sr Staff Strategic Product Operations Manager
$180K–$247K
Bellevue, Washington +2 · Senior Staff · Full-time · Posted Apr 27, 2026
- Location
- Bellevue, Washington
Seattle, Washington
San Francisco, California - Experience
- Minimum 9 years in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.
- Education
- Bachelor’s degree in a technical, mathematical, or analytical field; MBA highly preferred.
About the job
Leads strategic product and support operations, aligning Engineering, Product, GTM, and Support while improving operational frameworks, planning, and data-driven decisions.
What you'll do
- Align Support, Product, Engineering, and Analytics on product readiness and support workflows; scale global Support operations and improve coverage, KPIs, and processes.
- Translate operational pain points into product and tooling requirements, partnering on automation, triage efficiency, and AI assistant improvements; build dashboards to track support effectiveness and customer experience.
- Support planning, capacity modeling, and budget alignment, and present operational insights to senior stakeholders to inform business and product decisions.
What they ask for
- At least 9 years of experience in Management Consulting, Product Strategy, Technical Program Management, or technology-sector Operations.
- Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics).
- Experience designing and scaling operational frameworks or internal software systems in a high-growth SaaS or enterprise technology environment.
- Expert-level ability to use SQL-based tools and BI platforms with complex datasets; track record leading multi-quarter cross-functional initiatives and communicating strategy to executive audiences.
Nice to have
- MBA.
- Databricks tools, including extract/transform/load functions; SaaS Support Operations; or Salesforce, Zendesk, Jira, Looker/Tableau.
Pay
$179,700 — $247,050 USD (base salary)
Tools
SQL, Databricks, Salesforce, Zendesk, Jira, Looker, Tableau
AI focus
Partner on AI assistant improvements.
Model-written summary · the original posting is authoritative