Databricks
Staff Software Engineer - Customer Engagement & Docs Platform
$190K–$260K
San Francisco, California · Staff · Full-time · Posted Jun 10, 2025
- Experience
- 6+ years of industry experience.
About the job
Leads development of AI-assisted customer support and documentation systems that retrieve answers, evaluate quality, and help customers resolve technical problems or escalate to support.
What you'll do
- Lead design, development, and deployment of evaluation, answer-retrieval, and quality-improvement systems.
- Make architectural decisions for performance, reliability, and accuracy, and drive engineering best practices.
- Deliver production-ready services end-to-end and contribute to technical planning for Assistant and Support organizations.
What they ask for
- 6+ years of industry experience building and operating large-scale distributed systems.
- Technical proficiency in machine learning and software engineering, with a product-oriented approach.
- Ability to structure solutions in ambiguous domains and collaborate across teams.
- Track record of leading technically complex initiatives with clear customer or business value.
Nice to have
- Prior experience with retrieval systems and search technologies.
Pay
$190,000 — $260,000 USD (salary range)
Tools
Machine Learning (ML), Large Language Models (LLMs)
AI focus
Use AI/LLMs and machine learning to analyze customer issues, retrieve accurate answers, evaluate and improve answer quality, and support escalation to agents.
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