Datadog
Associate Customer Success Manager - Boston
$68K–$90K
Boston, Massachusetts, USA +1 · Manager · Full-time · Posted Oct 21, 2026
- Location
- Boston, Massachusetts, USA
Boston, MA, United States
About the job
Train and advise a high volume of Datadog customers, troubleshoot adoption issues, and identify and execute upsell opportunities to support customer retention and growth.
What you'll do
- Identify and execute expansion opportunities, including the full sales cycle for upsells.
- Troubleshoot issues and advise customers on effective product use to support adoption, loyalty, and retention.
- Collaborate with internal support, product, finance, and legal teams on customer needs.
What they ask for
- Strong written and verbal communication and attention to detail.
- Experience independently negotiating contract terms and addressing pricing objections in upsell or cross-sell activities.
- Ability to multitask, adapt, and manage time in a high-volume, fast-paced role.
- Customer-minded approach and motivation to build a career in sales and customer success.
Pay
$68,000 — $90,000 USD (yearly salary; base salary)
Tools
Datadog, MEDDIC, Command of the Message
Model-written summary · the original posting is authoritative