Datadog
Commercial Customer Success Manager (Key Accounts) - Denver or San Francisco
$89K–$118K
Denver, Colorado, USA +3 · Manager · Full-time · Posted Sep 5, 2025
- Location
- Denver, Colorado, USA
Boston, MA, United States
Denver, Colorado, United States
San Francisco, CA, United States - Experience
- 5–7 years in a customer account-facing role.
About the job
Manages key customer accounts by onboarding customers, supporting effective product adoption, and driving renewals and growth opportunities.
What you'll do
- Partner with Sales on customer transitions and onboarding; build trusted customer relationships and advise on effective product use.
- Manage the full sales cycle for growth opportunities, including negotiating contract terms and addressing pricing objections.
- Monitor usage trends to identify renewal risks and promote adoption; collaborate with Support, Product, Finance, and Legal.
What they ask for
- Strong communication and attention to detail; customer-minded relationship builder.
- Experience negotiating contract terms and handling pricing objections independently for upsell and cross-sell activities.
Pay
$89,000–$118,000 USD yearly base salary
Tools
Datadog
Model-written summary · the original posting is authoritative