Datadog
Commercial Customer Success Manager (Key Accounts)
$89K–$118K
Boston, Massachusetts, USA +1 · Manager · Full-time · Posted Aug 4, 2025
- Location
- Boston, Massachusetts, USA
Boston, MA, United States - Experience
- 5-7 years in a customer account-facing role.
About the job
Manage and grow existing customer accounts by onboarding customers, advising on product use, and driving renewals and expansion opportunities.
What you'll do
- Partner with sales on customer transitions and onboarding, and build trusted customer relationships.
- Lead the full sales cycle for account growth; advise customers on effective product use.
- Analyze usage trends to identify renewal risks and adoption opportunities, collaborating with internal teams.
What they ask for
- 5-7 years of experience in a customer account-facing role.
- Experience negotiating contract terms and handling pricing objections independently for upsell and cross-sell activities.
- Strong communication and attention to detail; customer-minded and relationship-oriented.
Pay
$89,000 — $118,000 USD (yearly salary; base or total pay not specified)
Model-written summary · the original posting is authoritative