Datadog
Enterprise Customer Success Manager - Boston/New York
$90K–$120K
Boston, Massachusetts, USA +3 · Manager · Full-time · Posted Oct 21, 2026
- Location
- Boston, Massachusetts, USA
New York, New York, USA
Boston, MA, United States
New York, NY, United States - Experience
- 3+ years in Customer Success or Account Management.
About the job
Drives customer adoption, measurable business value, and strategic growth for Datadog’s largest enterprise accounts.
What you'll do
- Build executive relationships, lead strategic reviews, and connect Datadog use cases to business outcomes.
- Analyze customer usage and adoption to identify gaps, quantify value, and recommend commercial opportunities.
- Manage onboarding and coordinate internal teams to deliver consistent customer value.
What they ask for
- 3+ years in a Customer Success or Account Management role.
- Fluent written and spoken English.
- Able to travel for customer onsite visits and events as required.
- Strong communication and attention to detail, including adapting to executive, engineering, and DevOps audiences.
Nice to have
- Experience in the B2B tech space or with SaaS companies.
- Knowledge of working with Fortune 1000 companies and global brands.
Pay
$90,000 — $120,000 USD (yearly salary; base salary or total pay not specified)
Model-written summary · the original posting is authoritative